Info

To find out where your order is, or in what status of fulfillment, you need to log in to your account on Nedumo, enter the “Orders” section and check if your order has already been processed and shipped. Regarding the status of your order, you can find one of the following information:

On hold: we have just received your order. If you have made the payment through PayPal or Credit Card, verify that it has been successful and that it is indicated as “executed”.

Pending payment: If you have decided to pay by bank transfer we are waiting to view the payment.

Processing: we are preparing your order and we are going to ship it.

Completed: your order is ready to be delivered to the courier, from this moment it is no longer possible to change or cancel your order.

Refunded: You find this status if the payment is refunded to you, on your current account, on your PayPal account or through a coupon to be reused in our online shop.

Failed: Find this status if the payment failed.

Canceled: You find this status if you have requested the cancellation of your order, or you have placed separate orders but with the same shipping address that are sent in a single solution. In the latter case you will find a valid order also containing the items in the canceled order.

To find out if your order has already been sent, you must log in to your Nedumo account, enter the “Orders” section and check if your order has already been processed and shipped. If we have already delivered your order to the courier you will find the Tracking Code.

If your order has been shipped you should still have received an e-mail with the Tracking Code that will allow you to track your shipment.

No, it is not possible to give a timetable to the courier who generally organizes deliveries by zones. If the courier does not find the recipient, he will automatically reschedule the delivery to the next working day.

IF THE ORDER HAS ALREADY BEEN SHIPPED: If the order has already been sent, by accessing your “Orders” dedicated area you will find the courier’s tacking code. You should therefore have received our e-mail informing you of the shipment tracking. If you click on the tracking link of the shipment we sent you in the email, you will find all the news related to the status of your order.

IF THE ORDER HAS NOT YET BEEN SHIPPED: Access your “Orders” dedicated area and find out what the status of your order is.

Your order may not have arrived for several reasons:

– YOU PURCHASED A PRODUCT NOT IMMEDIATELY AVAILABLE: we are waiting for the item to be re-stocked, once your order is processed and shipped.

– YOU HAVE CHOSEN AS A PAYMENT METHOD BANK TRANSFER: once we have received your payment, your order is shipped.

– YOU HAVE REQUIRED AN EXCHANGE: your order starts when the product you want to replace arrives in our warehouse.

If the courier does not find the recipient of the delivery at home, he will come the next working day. In the event that it does not find you even the second time, the order will be in stock at the courier’s office closest to the shipping address.

All items of the same order will be shipped in a single solution when they are all available. If you want more items, some available, others on backorder and there is the need to immediately receive the available ones, we recommend making two separate orders.

Ordered items immediately available:

– With payment made by credit card or PayPal, shipping will take place within 24 hours.

– For purchases with payment by bank transfer, shipping takes place once payment is received.

– If you have requested an exchange, your new order starts when the product to be replaced arrives in our warehouse and we have seen it.

Orders of items marked with “Available on backorder”:

– For all orders that include items to order, and therefore not immediately available, the expected delivery date is indicated at the time of order confirmation (the timing may vary depending on the quantity). Once all the ordered items are ready, the order is processed and sent.

Orders with items ARE AVAILABLE AND ON BACKORDER:

– The shipment takes place in a single solution once all the products are ready.

IF THE ORDER HAS NOT BEEN SHIPPED YET:

Yes, by contacting customer service via email at shop@nedumo.it. We remind you that any change to your order may result in a delivery delay of approximately 24/48 hours from the date indicated.

IF THE ORDER HAS ALREADY BEEN SHIPPED:

No, it is no longer possible to change the shipping address. The courier makes two attempts to deliver to the indicated address, only after the failure of the last attempt will we be able to change the address and reorganize the shipment. For this reason we suggest you contact us at shop@nedumo.it to indicate the new delivery address.

Orders with IMMEDIATELY AVAILABLE products are delivered to the courier within 24/48 working hours from the order:

– In Italy they are generally delivered within 24/48 working hours, through our trusted courier. The packages are packaged in order to guarantee the complete integrity of the package and its contents.

– In the case of shipping to the islands, the south and the peripheral locations, delivery can take up to 72 hours.

– For international shipments delivery times vary depending on the state, on average they are 48 / 72h in Europe, 3/5 working days in the rest of the world.

In the case of orders with products NOT IMMEDIATELY AVAILABLE, you need to wait for the ordered product to arrive in our warehouse (the timing may vary depending on the quantity). Once all the booked items have arrived at our warehouse, the order is processed and shipped.

No, deliveries do not take place on national festivities, Saturdays and Sundays. Deliveries are made only during working days from 9.00 to 18.00.

When your order is shipped we will send you an e-mail confirming the shipment of your purchase. In this communication you will find the tracking link that will allow you to track your shipment.

Yes, it is possible. While executing the order you can enter a different address from the billing / receipt address. During the SUMMARY of the order, you can change the shipping address.

No, in Italy it is not possible to make deliveries to post office boxes.

Access “Orders” and find out if your order has already been sent.

If YOUR ORDER WAS SHIPPED and you have not yet received the shipping confirmation e-mail, the reason could be one of these:

– You entered an incorrect e-mail address when ordering.

– You inadvertently deleted the email we sent you.

– The shipment confirmation e-mail is finished in the SPAM folder.

In these cases, log in to your reserved area, in relation to the order that you made you’ll find the tracking code to find out where your order is.

If you have not registered an account during your checkout session mail us at shop@nedumo.it, we will help you.

If YOUR ORDER HAS NOT YET BEEN SHIPPED: – The shipping code and tracking link are generated once your order is shipped.

The receipt / invoice is never inserted into the package but can be downloaded from your dedicated area on our site.

If you have decided to purchase a product without creating an account on our site, the receipt / invoice will be automatically sent to you on the email that you provided during the purchase procedure when the order is completed.

Orders with IMMEDIATELY AVAILABLE products are delivered to the courier within 24/48 working hours from the order:

– In Italy they are generally delivered within 24/48 working hours, through our trusted courier. The packages are packaged in order to guarantee the complete integrity of the package and its contents.

– In the case of shipping to the islands, the south and the outlying areas, delivery can also take up to 72 hours.

– For international shipments delivery times vary depending on the state, on average they are 48 / 72h in Europe, 3/5 working days in the rest of the world.

In the case of orders with products NOT IMMEDIATELY AVAILABLE, you need to wait for the ordered product to arrive in our warehouse (the timing may vary depending on the quantity). Once all the booked items have arrived at our warehouse, the order is processed and shipped.

Yes, deliveries to a country outside the European Union may be subject to customs duties and taxes when they enter an Extracee Country. These taxes do not depend on Nedumo but on the Customs of the destination country. All taxes and any customs charges are the responsibility of the buyer. Nedumo cannot know in advance any taxes and customs charges as they vary from country to country. For more information we advise you to contact your local customs authority or the customer service of the delivery company in your country.

Our deliveries are made in almost all the countries of the world. When completing your purchase, you will find the “Shipping Country” in the “Cart”. By clicking on “Change Address” you can choose the different Shipping Countries.

Shipping in Italy is free on the entire catalog with the minimum purchase of 2 items.

The costs for SHIPPING ABROAD depend on the State in which it is shipped, you can check the cost of the shipment during the purchase in your cart. Simply select the Shipping Country and the cost of shipping will appear immediately.

No, you can only pay online by credit card, PayPal or bank transfer.

No, because the delivery date provided on the site takes into account the time required for order processing and delivery by express courier.

To find out what the status of your order is, go to the “Orders” section

In the e-mail you received in which we confirm that your order has been sent, you will find the tracking number of your shipment. This is the number that identifies your shipment. If you want to find out where your order is, simply click on the link in the e-mail relating to your shipment.

If you have had problems with your order, we apologize!

You can contact our customer service directly by sending an email to shop@nedumo.it.

We will immediately help you!

Access “Orders” and find out if we have already sent your order.

IF THE ORDER HAS NOT YET BEEN SHIPPED then it has as status, Pending, Working or Waiting for Payment: We can cancel your order. You must contact our customer service by sending an email to shop@nedumo.it

IF THE ORDER HAS ALREADY BEEN SHIPPED and has therefore been completed: Your order can no longer be canceled. The items will arrive at the address you indicated to us by the delivery date we have communicated to you, if you wish you can request the return of the goods once you have received your order.

Access “Orders” and find out if we have already sent your order.

IF THE ORDER HAS NOT YET BEEN SHIPPED then it has as status, Pending, In Process or Waiting for Payment: We can modify your order. You must contact our customer service by sending one to shop@nedumo.it.

We remind you that any change to your order may result in a delivery delay of approximately 24/48 hours from the date indicated.

IF THE ORDER HAS ALREADY BEEN SHIPPED and has therefore been completed: Your order can no longer be changed. The items will arrive at the address you indicated to us by the delivery date we have communicated to you, if you wish you can request the return once you have received your order.

Because it is an ORDER item, or not immediately available in our warehouse. Following your purchase we will put the jewel in the works.

Yes, you can place a phone order by contacting our customer service at the number listed on the contact page.

To make a phone order you will need to:

– Know the names of the items you want to buy.

– Have an e-mail address.

Orders by phone can only be paid by direct bank transfer.

If you want to be sure of ordering the right size, see our guide on measurements CLICKING HERE.

You will receive the following information:

– ORDER SUMMARY: a summary e-mail reminding you of the purchased items, delivery address, payment method and delivery date.

– PAYMENT CONFIRMATION: it confirms that we have verified your payment. With this e-mail your order is considered confirmed.

– YOUR ORDER HAS BEEN SHIPPED: we have delivered your order to the courier. In this e-mail you will find the link and tracking code that allow you to track your shipment.

To return a product you need to send a request via e-mail to shop@nedumo.it with the wording RETURN in the subject of the e-mail within 30 days of receipt of the item and follow the instructions:

ASK FOR A REFUND in case you want the return of the amount spent for the items you want to return.

ASK FOR THE COUPON in case you want to change an item. The coupon is a rebate discount code, and can be used immediately to place a new order. The new order will be shipped only after we receive the returned item in our warehouse. The courier is already available on the label with our shipping address and your reference, so it is not necessary to write anything on the package.

Insert the items to be returned into a box or a well sealed and protected envelope. N.B. The courier will already have the label with our shipping address and your reference, so it is not necessary to write anything on the package.

To make an exchange of a product you need to make a request via e-mail to shop@nedumo.it with the word EXCHANGE in the subject of the e-mail within 30 days of receiving the item, follow the return procedure and ask for the COUPON.

Enter the items to be returned in a well-sealed and protected box or envelope.

The COUPON is a code of numbers and letters and has a value equal to the cost of the returned item (minus collection fees) and you can use it immediately by placing a new order on the site.

AT THIS POINT YOU CAN MAKE A NEW ORDER

Once you have completed the return procedure, place a new order by entering the correct size item in the “Shopping Cart”. Enter in the “Coupon Code” APPLY  COUPON, the code we sent you by email.

The amount to be paid will be calculated based on the value of the coupon. We will ship your order only after receiving the items you want to return. If the new order includes items on backorder, it will be shipped only when the products are available in our warehouse. In the case of items not immediately available, the times indicated at the time of order confirmation apply.

Our customer service processes the return in about 15 days from the arrival of the products in our warehouse. Depending on the method of reimbursement, the repayment times on a credit card or by bank transfer depend directly on the banks, which generally take about 2/3 working days to be credited.

In any case, an informative e-mail is sent as soon as the return of the goods is processed and the refund is made.

You can return the goods within 30 days from when you receive your order, respecting these conditions:

– The products must not have been used, modified and personalized.

– The boxes of the products must not show signs of wear, abrasions and nicks.

The cost of the withdrawal is € 6.99 and will be deducted from the amount refunded or from the value of the coupon, you will not have to pay anything to the courier. Nedumo will send the courier directly to the address you indicated to easily collect your return.

For orders placed abroad, the minimum cost of the return is € 12.

You will be reimbursed for the cost of the returned item net of discounts or coupon codes, less the collection costs. The return shipment is charged to the customer and any customs fees will be deducted from the refund amount or the coupon value.

The repayment methods depend on the payment method chosen at the time of the order:

– PAYMENT BY DIRECT BANK TRANSFER: the refund is made by direct bank transfer to the account provided by the customer who wants to be reimbursed (CLICK HERE to provide us with your IBAN for the refund)

-PAYMENT WITH PAYPAL: the transfer is made directly through PayPal.

-PAYMENT BY CREDIT CARD: the refund is credited only to the credit card used for the purchase.

The costs of collection of the return are charged to the customer, for this reason they are deducted from the amount to be reimbursed. The cost of collection is € 6.99.

The minimum cost of returning orders abroad is € 12.

The shipment will be made only after receiving the items you want to return. If the new order includes items on backorder, it will be shipped only when the products are available in our warehouse.

For items not immediately available, the times indicated at the time of order confirmation apply.

We will send you the pre-printed label for the collection of your return that you will have to put on the package.

If possible, close the item or items to be returned in the same box used for our shipment. If this is not possible, we recommend, for safety reasons, that the return be well packed and protected.

Your return arrives in our warehouse about 48/72 hours after it has been withdrawn from the address you indicated. If the period of time that we have indicated to you has passed contact our customer service to confirm the receipt of your return. You can contact us by e-mail at shop@nedumo.it, in the CONTACTS form by clicking on the “SEND MESSAGE” button or by calling the number you find on the contact page.

We remind you that the refund takes place in about 15 days from receipt of the return and that, in case of replacement with another item, the new order will start only when we have received your return.

You have already completed the return procedure, but the courier has not passed.

We ask you to contact us by e-mail at shop@nedumo.it or by telephone on the telephone number you find on the CONTACTS page.

We will make a new booking for the collection of the return.

If you paid for your order by bank transfer, we will need your IBAN code to reimburse you.

Please contact our customer service via e-mail at shop@nedumo.it or by telephone at the number you find on the CONTACTS page. Please indicate your IBAN code and the name and surname of the account holder.

We remind you that it is not necessary to indicate the IBAN if you paid with:

– Credit Card

– PayPal

In these cases, in fact, we will refund you directly from the same payment method.

If you have made a return request but you have changed your mind, you can contact our customer service directly via email at shop@nedumo.it or by phone, see the CONTACTS page.

If the courier has not yet collected the product you want to return, we can cancel the withdrawal request. We will do the cancellation.

If you have made a return request but you realized you were wrong you can contact the customer service directly. You can send us an email to shop@nedumo.it or call us by accessing the CONTACTS page.

If we have not yet received and processed your return, we will modify the return method you have selected.

The return can be requested within 30 days from the receiving of the items.

No, it is not possible to pay cash on delivery.

You can decide to pay your orders in different ways:

–Bank Transfer: after completing the order, you will be given bank details to transfer the value of your purchase.

–Credit Card via Paypal: you can pay with Italian credit cards or international (even if you don’t have a PayPal account).

–Paypal: choose this mode to pay with your PayPal account.

The repayment methods depend on the method of payment chosen at the time of the order:

– PAYMENT BY BANK TRANSFER: the reimbursement is made by bank transfer to the account provided by the customer who wants to be reimbursed.

– PAYMENT WITH PAYPAL: the transfer is made directly via PayPal .

– PAYMENT BY CREDIT CARD THROUGH PAYPAL: the refund is credited only to the credit card used for the purchase.

The refund of a return is made about 15 days after we received the product. You will be reimbursed for the cost of the returned item, net of discounts or coupon codes, less the collection costs. The return shipment is charged to the customer (ie € 6.99 for Italy) and any customs fees will be deducted from the refund amount or the coupon value. The gift box or gift kit will not be refunded under any circumstances.

The order is sent when the bank accounts for the payment, initially you will find as a “Waiting for payment” status, it usually takes a couple of working days with respect to the day on which the transfer is made. The timing always depends on your banking circuit.

Here are the details to make a bank transfer:

Bank: UNICREDIT BANCA – Fil. Ravenna Piazza del Popolo, 21- 48100 Ravenna RA registered to Glittering Arts

IBAN: IT 27 S 02008 13120 000010550324

BIC / Swift: UNCRITM1RM0

As soon as the amount of the transfer will be accounted for, accessing to “YOUR ORDERS” you will find “Pending payment”.

If your payment has not been successful, or if you have chosen a payment method that you want to change by bank transfer, you can contact us at the e-mail address shop@nedumo.it or log in to your reserved area “ORDERS”. Click on PAYMENT and select a different method of payment.

We remind you that any change to your order may result in a delivery delay of approximately 24/48 hours from the date indicated.

You can have a coupon code:

– SUBSCRIBE TO THE NEWSLETTER: you will receive a coupon code linked to your e-mail address.

– FOLLOWING US ON OUR SOCIAL / NEWSLETTER CHANNELS: you will always be updated on all current promotions.

– ORDER COUPON CODE: for every order received will receive a promo card in the package containing a discount code.

After completing the order, you will receive an e-mail confirming that the payment by Credit Card and PayPal has been successful. Furthermore, by accessing HERE in the “YOUR ORDERS” section, you can check the payment status of your order.

If the payment has been successful you will find the status of PROCESSED or COMPLETED.

Often the payment systems delay in giving us answer on result, we recommend waiting up to 30 minutes before checking the outcome. If the payment is not successful and no communication is received, the order will be automatically canceled.

If you have a coupon code to use you will have to enter it in “YOUR CART” where you will find the items you want to buy. Then enter the coupon code in the “APPLY COUPON” field.

The amount to be paid will be recalculated based on the value of the coupon you are using.

Le modalità di rimborso dipendono dalla modalità di pagamento scelta al momento dell’ordine:

– PAGAMENTO CON BONIFICO BANCARIO: il rimborso avviene solamente tramite bonifico bancario. In questo caso dovrai fornirci le tue coordinate bancarie (IBAN e dati dell’intestatario del conto), nel momento in cui invii la richiesta di reso a shop@nedumo.it
– PAGAMENTO CON PAYPAL: viene fatto lo storno direttamente tramite PayPal.
– PAGAMENTO CON CARTA DI CREDITO: il rimborso viene accreditato solamente sulla carta di credito utilizzata per l’acquisto.

The repayment methods depend on the payment method chosen at the time of the order:

– PAYMENT BY BANK TRANSFER: the reimbursement takes place only by bank transfer. In this case you will need to provide us with your bank details (IBAN and account holder data), when you send the return request to shop@nedumo.it

– PAYMENT WITH PAYPAL: repayment is made directly via PayPal.

– PAYMENT WITH CREDIT CARD: the refund is credited only to the credit card used for the purchase.

The receipt / invoice is never inside the package and is automatically generated at the time of payment. You can download it from your dedicated area on our site.

Access to your account and check “ORDERS” by opening the order DETAILS, you will find the receipt to download.

If you have decided to purchase a product without creating an account on our site the receipt / invoice it will be sent to you automatically on the e-mail you provided during the purchase procedure when the order is completed.

If you have forgotten your password, go to the “LOGIN” page and click on “Forgot your password?”.

You will need to enter the e-mail address you registered with. After you click on SEND, an e-mail will be sent to you with a link to reset the password.

Access the page directly from the e-mail link and enter the new password.

Access your reserved area and check “ORDERS”. You will find all the history and details of your orders.

Access to your PROFILE. You will find your login and billing information, which you can eventually change.

In fondo a questa ed altre pagine troverai la sezione “Iscriviti alla nostra newsletter”, ti basta inserire il tuo indirizzo e-mail e cliccare su ISCRIVITI per ricevere le nostre news.

At the bottom of this and other pages you will find the “Subscribe to our newsletter” section, just enter your e-mail address and click on SUBSCRIBE to receive our news.

When an order is placed your email is automatically registered but you can choose to register an account in our website. If you choose to register an account , together with the order confirmation you will receive an e-mail with your account details. You will be given a temporary password, which you can change whenever you want.

Use e-mail and password every time you want to access the personal area on our site.

To change your Password, log in to your ACCOUNT  and click on Account Details and scroll down to Change Password. You will need to enter the password to be replaced and the new one.

By subscribing to the newsletter you will be updated on news and new collections. We will also send you communications concerning promotions and personalized coupon codes to be used in our shop.

To unsubscribe from our Newsletter you can click on “CANCEL REGISTRATION” by scrolling to the bottom of any newsletter received from Nedumo.it. You can subscribe to our newsletter again at any time.

No, it is not necessary but it is highly recommended.

Returning to the site you can access your account: you can find the history and details of YOUR ORDERS and all the information (which you can change at any time) linked to your PROFILE.

If you are unable to access your profile, we invite you to check if:

– You have correctly entered the e-mail address used when registering.

– The password is correct: if you have forgotten your password, you can change it by clicking on “Forgot your password?”.

In the event that there are no errors, contact us via e-mail at shop@nedumo.it

You will receive the following information via e-mail:

– ORDER CONFIRMATION: a summary e-mail reminding you of the purchased items, delivery address, payment method. In case of payment by credit card and paypal, this e-mail also confirms that we have verified your payment. With this e-mail your order is considered confirmed.

– YOUR ORDER IS COMPLETED: we have delivered your order to the courier. In this e-mail you will find the link and tracking code that allow you to track your shipment.

No, we do not provide engraving service.

The timing can vary from 5 to 10 working days.

If you want assistance on a product to be sent for repair send us an email to shop@nedumo.it

No, every item sold on Nedumo is scrupulously checked before shipment.

No, we do not have it.

If you have had problems with your order, we apologize!

You can contact our customer service directly by contacting us by phone by clicking on CONTACTS or by writing to shop@nedumo.it

We will immediately help you!

No, we do not provide this service. If you want to buy a large quantity of products, contact us: you can send an e-mail to shop@nedumo.it or by telephone, you will find all the references on the CONTACTS page.

All items of the same order will be shipped in a single solution when they are all available.

If you want more items, some available, others on backorder and there is a need to immediately receive the ones available, we recommend making two separate orders .